Code of Ethics

Code of Ethics

| McDowell’s Code of Ethics and Commitments

To keep our business going strong and our customers satisfied, we have certain commitments to our customers:
  • We will always communicate and listen to our customers’ needs and concerns and treat others the way we would like to be treated ourselves.
  • We will always maintain proper licensure and insurance to protect our customers and our business.
  • We will always fully and openly communicate all appropriate information with our customers.
  • We will always focus on our customers’ needs and earn their respect by building long-term partnerships with them. We will always be open and fair in all of our dealings with customers and pledge all of our efforts to deliver what we promise when it is promised.
  • We will always be honest in our billing and be sure that our invoicing system meets the customers’ needs.
  • We will always remember that the customer is our lifeblood and will always treat the customer with respect.

| Our Commitment to Quality of Service

  • We will always be committed to excellence and quality in the work we perform.
  • We will always operate our business with the highest standards and business ethics.
  • We will always prepare and retain comprehensive service records and keep the customer informed of all work performed.
  • We will respond to all requests for service or assistance in the fastest and safest possible manner.
  • We will always stand behind the quality of our work.

| Our Commitment to Our Local Community

  • We will always be concerned with the needs of our local community, be it private or public, and pledge our ongoing efforts to make our community a better place to gather, live and work.

| Our Commitment to Our Employees

  • We will always have a commitment for continued training, skills improvement, self-motivation and sound, fair and dynamic management practices.
  • We will employ those with a mindset for professionalism and excellence in service due to our customers, our community, and our environment.

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